Refund policy

Last Update: October 14, 2025

At Klassic eM, we want you to love your purchase. If something isn’t quite right, we’re here to help. Please review our return guidelines below.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order.
To qualify, items must be unused, unwashed, and in their original condition with all tags and packaging intact.
We are unable to accept returns on sale items, gift cards, or future custom pieces once those are introduced.

2. Return Shipping

Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Original shipping fees are non-refundable.

3. Refund Process

Once your return is received and inspected, you’ll receive an email confirmation.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
If your return is not approved (e.g., item shows signs of wear or missing tags), we’ll notify you by email.

4. Exchanges

At this time, Klassic eM does not offer direct exchanges.
If you’d like a different size or color, please return the original item and place a new order once your refund is processed.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos and your order number.
We’ll review the issue and arrange a replacement or refund as needed.

6. How to Start a Return

To begin a return, please email us at klassicemofficial@gmail.com with the subject line “Return Request – [Your Order Number]”.
Include your full name, order number, and reason for return.

7. Contact

If you have any questions about our return process, feel free to reach us at:
📩 klassicemofficial@gmail.com